Returns, Exchanges & Refunds

Shop With Greater Peace of Mind

At ABHESKORA™, operated by Destination XL Group, Inc., we want you to feel confident about every purchase.

If something is not quite right with your order, this policy explains the steps for requesting a return, reporting an issue, arranging an exchange, and receiving an eligible refund.

Our 30-Day Return Period

Eligible merchandise may be returned within 30 days after delivery.

To help us accept and process your return, the item should be:

  • Unworn and unused

  • Unwashed and unaltered

  • In its original condition

  • Returned with original tags attached, where applicable

  • Accompanied by the original packaging when reasonably possible

  • Supported by a valid order number or other proof of purchase

Items showing signs of wear, washing, damage caused after delivery, alterations, strong odors, or missing required tags may not qualify for return.

Starting a Return Request

Please contact our customer care team before sending any merchandise back.

Email: service@abhskes.com

When contacting us, please include:

  • Your order number

  • The item you would like to return

  • The reason for your request

  • Photos, if the item arrived damaged or incorrect

Once your return is reviewed and approved, our team will provide the applicable return instructions, including where the merchandise should be sent.

When a prepaid return label is provided as part of an approved request, please use that label as instructed.

Important

Please do not mail merchandise to an address found elsewhere or return an item without first receiving authorization from our support team.

Unauthorized returns may be delayed, refused, or sent back to the customer.

Something Wrong With Your Order?

Damaged, Defective or Incorrect Items

Please inspect your purchase shortly after delivery.

If you receive an item that:

  • Arrived damaged

  • Has a manufacturing defect

  • Is different from the product ordered

  • Is missing an item from the shipment

contact us as soon as reasonably possible at service@abhskes.com.

Providing clear photographs of the merchandise and packaging can help our team review the issue more efficiently.

After reviewing the circumstances, we may offer an appropriate solution such as a replacement, refund, or other available remedy.

Items That May Not Be Eligible for Return

Certain merchandise may be excluded from our standard return program.

Examples may include:

  • Items that have been worn or washed

  • Merchandise that has been altered or damaged after delivery

  • Personalized or customized products

  • Gift cards

  • Items clearly identified as final sale, where permitted by applicable law

  • Certain hygiene-sensitive items once opened, worn, or used

The product page or promotional terms may contain additional eligibility information when special conditions apply.

If you are uncertain whether your purchase can be returned, contact our customer care team before sending it back.

Exchanges Made Simple

If you would like another size, style, or eligible product, the simplest approach is generally to:

1. Request a return for the original item.

2. Follow the approved return instructions.

3. Place a separate order for the replacement item you want.

Processing the replacement as a new purchase can help you secure the preferred item without waiting for the original return to complete.

Availability of replacement merchandise cannot be guaranteed.

International & Statutory Consumer Rights

Customers in certain countries or regions may have additional cancellation, withdrawal, return, repair, replacement, or refund rights under applicable consumer protection laws.

Nothing in this policy is intended to limit rights that cannot legally be waived or restricted.

Where mandatory local consumer protection requirements provide greater rights than our standard store policy, the applicable statutory requirements will govern.

Refund Processing

Once an authorized return reaches the designated return location, it will be reviewed before a refund is issued.

If the return is approved:

  • The refund will generally be sent to the original payment method

  • Please allow up to 10 business days after approval for processing

  • Your bank, credit card company, or payment provider may require additional time before the funds appear in your account

Shipping charges or other fees may be non-refundable unless otherwise required by law or specifically stated as part of the approved return.

If more than 15 business days have passed since you were notified that your refund was approved and the funds still have not appeared, please contact:

service@abhskes.com

Return Shipping Instructions

Do not send merchandise back until you have received return authorization and the applicable shipping instructions from us.

After approval, we will provide the information necessary to complete the return, which may include:

  • Authorized return destination

  • Packaging instructions

  • Return reference information

  • Shipping label, when applicable

Using the provided instructions helps us identify your package and process your request more efficiently.

Need Assistance?

Our customer care team is available to help with questions about return eligibility, damaged merchandise, exchanges, or refund status.

ABHESKORA™
Operated by Destination XL Group, Inc.
Customer Support: service@abhskes.com

Comfort Should Extend Beyond the Product

From choosing your homewear to receiving your order and requesting support afterward, ABHESKORA™ aims to provide a shopping experience that feels straightforward, thoughtful, and easy to navigate.